Frequently Asked Questions
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How can i track my package?
Once your order has been shipped, you will receive an email with your tracking and shipping information. You can also use USPS web site here and enter your order tracking number.
How much does shipping cost?
Shipping costs depend on your package's weight.
How can I purchase Shop The Fire's as wholesaler?
Email support@shop-the-fire.com requesting access to wholesale prices. Please include your business name, website, telephone number, tax id and reseller id. Our customer care team will respond in 24 hours.
What kind of customer service do you offer?
Our ecommerce consultants are here to answer your questions. In addition to FREE phone support, you can contact our consultants via email or live chat.
Can I return my items?
Yes – Items purchased online (except for final sale items) can be returned in store within 30 days from your order date. Complete details: Return Policy
Another Question
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What modes of payment do you accept?
We accept Visa, MasterCard, Discover, American Express, and PayPal. All prices on our website are in US dollars, and we are not able to accept foreign currency, checks, or money orders.
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